Shipping Policy

Ilummi Systems
Owned and Operated by BAJUNO Business Development Services
United States Only

1. Order Processing

Orders are typically processed within 1-2 days after payment confirmation.

Processing time refers to order preparation, packaging, and transfer to the shipping carrier.

2. Estimated Delivery Time

After an order has been fulfilled and transferred to the carrier, delivery typically occurs within 5–12 business days.

Please note:

• Delivery times are estimates, not guarantees.
• Transit times may vary based on:
  • Carrier routing
  • Regional conditions
  • Seasonal volume
  • Weather
  • Address accuracy

Most customers receive their orders within the estimated timeframe.

Business days exclude weekends and U.S. federal holidays.

3. Tracking

Once your order ships, you will receive tracking information via email.

Tracking updates are provided by the carrier and may take time to reflect movement after label creation.

4. Delays

While we strive for timely delivery, occasional delays may occur due to factors outside our control, including:

• Carrier delays
• Weather conditions
• Operational surges
• Address verification issues

Delivery delays do not automatically qualify an order for cancellation or refund.

5. Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Ilummi Systems is not responsible for:

• Incorrect addresses entered at checkout
• Failed delivery attempts due to address errors

If a package is returned due to address issues, reshipping fees may apply.

6. Delivered Packages

An order is considered delivered once the carrier confirms delivery at the shipping address provided.

If tracking indicates delivery but you are unable to locate the package, we recommend:

• Checking with household members
• Checking with neighbors
• Contacting the carrier directly

Our support team will assist in reviewing delivery confirmation where necessary.

7. Questions

If you have any concerns regarding shipping, our support team is here to help.